Guardian Call Taker Interface (CTI)
The Next Generation in 9-1-1 Call Taking is Here Now

The Sola Com E9-1-1 Emergency Service Platform is making waves in the industry today because it can do what you are looking for today and what you will need tomorrow without interrupting the operations in your PSAP. SolaCom set out to provide a new approach for next generation 9-1-1 by creating a call taking application that leveraged our years of experience in developing mission critical applications specifically for 9-1-1 and by including the thoughts opinions and feedback of the people that matter the most - You I.

At SolaCom we believe Next Generation 9-1-1 is about all of us and how we can help to provide help to anyone that calls - anytime,
anywhere and with any device. With LibertySHIELD Guardian - you can answer the call. SolaCom Technologies provides a complete, cost-effective solution for delivery of VolP calls to existing PSAP call management infrastructures. NG9-1-1 is a system of managed IP-base networks that arguments present day E9-1-1.

SolaCom's platform is IP-centric and fully capable of receiving IP calls. The SolaCom Emergency Services Platform combines a next generation LibertySHIELD Geo-Spatial Router - a next generation hybrid router controller and ALI database all in one, with a our LibertySHIELD Emergency Gateway a device for maintaining connections with legacy CPE devices, and our LibertySHIELD Guardian call taking to create one of the first next generation NG-9-1-1 platforms on the market today.

The GuardianCTI allows PSAP managers and PSAP telecommunicators to easily identify incoming to receive the information they need from their callers. Modular in its approach and flexible enough to handle call volumes from the smallest to the largest, Guardian is something new to the market today just in time for IP networks and Next Generation networks.

Sola Com Emergency Services Platform
GuardianCTI is Designed to Handle VoIP

The SolaCom UbertySHIELD Guardian provides a complete solution for conventional and VolP call handling:

• Redundant and highly available Inter-working with the UbertySHIELD family of controllers means that you will never miss a call
  
• Format ALI for display
  
• CAD and Mapping interfaces
  
• Logging recorder for incoming 9-1-1 trunks
  
• Contact list and speed dials supporting hundreds of line - with quick find capabilities
  
• Send ALI transfer between operators
  
• PSAP status information
  
• National/State wide transfer*
  
• Call back from selective router*
  
• Fixed transfer with agency list*
  
• Call distribution (ring all, priority, longest idle)
  
• Role based logins with fully definable roles
  
• ALI steering
  
• RNA timeout and call rerouting
  
• Alternative routing on fail
  
• Operator features/activities
  
• ALI Fax
  
• ALI Notes
  
• ALI pre-view
  
• ALI refresh and rebid
  
• Baudot and ASCII TDD/TTY - TOO/TTY recognition
  
• Call back call history with print option
  
• Display ANI/ALI
  
• Display caller hook status
  
• Display ESN*
  
• Display ESN Labels*
  
• Display Selective Transfer Agencies labels and info
  
• Display time and date
  
• Distinctive ringing per operator, per call type
  
• Last operator cannot log out
  
• Manual ALI query (where permitted by law)
  
• Monitor/Barge In
  
• Multiple simultaneous call handling
  
• Incoming 9-1-1 call splash screen and chimes with or without call info (ANI and hook status)
  
• Instant Recall Recorder (IRR)
  
• Interposition 1M Communication
  
• IP telephone mated with Position
  
• Personalized screen layouts
  
• Print ALI (format ALI for proper printing)
  
• Radio headset bypass
  
• Redial with list
  
• Ringer mute
  
• Single button call back from call info remote
  
• Start time