Solacom offers the most flexible, user-centric voice, data, and video emergency call management solutions for public safety answering points (PSAPs).
Unlike other offerings that are modified for public safety, Solacom’s Guardian 9-1-1 Solution is engineered and purpose-built to provide PSAPs with complete call control. It is customized to fit your unique PSAP environment. And it enables your team to manage any emergency call, from any device, at any time, from anywhere, and in any format — voice, data, and video.
The Guardian 9-1-1 Solution is designed to provide the ultimate flexibility for any PSAP — from two-position PSAPs to complex multi-position environments.
You choose the hardware, software, features, and functions you need, when you need them. New functionality, additional features, and more Guardian positions can be added easily and integrated as needed.
Regardless of the configuration, your Guardian 9-1-1 solution is engineered to support current and emerging industry standards (NENA i3, ATIS, FCC, etc.) and is compatible with previously installed, standards-based emergency response platforms. This gives your PSAP next-generation capability today and a simple, evolutionary path to advanced functionality and future enhancements without replacing the underlying infrastructure.
Our purpose-built, standards-compliant Guardian 9-1-1 solution enables cost-efficient call handling and management.
By enabling backward and forward compatibility, an evolutionary path to new technology, simple customization, and eliminating the need to replace legacy equipment, a Solacom Guardian 9-1-1 Solution delivers a low total cost of ownership over the full life of the solution.
For PSAPs that are ready to make the move to an ESInet, the Solacom Guardian 9-1-1 Solution enables an easy transition with the Guardian Emergency Services Routing Proxy (ESRP).
The ESRP is a new-generation selective router that enables PSAP networks to accurately route all 9-1-1 calls regardless of the network access used by the caller. It bridges the gap between conventional PSTN networks and the latest VoIP/VoIM network technologies. And it is designed to meet NENA i3 specifications.