Whether you are managing a two-position or a multi-position PSAP environment, Solacom offers engineering, design, and configuration services that simplify the migration to a next-generation emergency call management solution.

Start With a Proven Platform

With Solacom, you get a complete, customized solution built on a proven platform and engineered to fit your PSAP’s unique requirements.

The Solacom Guardian 9-1-1 Solution is engineered and purpose-built to provide PSAPs with complete, multimedia call control — from two-position PSAPs to complex multi-position environments. With a full-featured Guardian 9-1-1 Solution, you get everything you need to manage any emergency call from any device, at any time, from anywhere, and in any format — voice, text, data, and video.

The Guardian 9-1-1 Solution is designed to support all current and emerging standards and is compatible with previously installed emergency response platforms. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.

Rely on Innovative Engineering

Our complete solution approach is built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety.

To ensure you get the right options for your PSAP, our engineering teams partner with you to customize the Guardian 9-1-1 Solution to fit your unique specifications. This enables a smooth integration of new technologies and capabilities from day one and an easy migration and upgrade for future enhancements as you need them.

Trust Experience and Expertise

All Solacom solutions are backed by an experienced, post-sales field support team that has successfully deployed emergency call management solutions worldwide — from standard two-position PSAPs to complex, statewide, and continent-wide 9-1-1 public safety networks.

After design and configuration, your Solacom call management solution is built and tested in our factory staging center. This ensures all hardware and software components meet operational requirements before they are installed, so you don’t have to interrupt workflows or disrupt work environments.

Maintain Interoperability

All Solacom Guardian 9-1-1 solutions are engineered to work with current and emerging standards and deliver full interoperability with standards-compliant equipment from other vendors. This protects past investments and simplifies future upgrade processes.