Regardless of how a call comes in, call takers need access to location data immediately. Solacom’s Guardian Map application captures and displays critical call location information and enables call takers to answer and manage calls directly with the Guardian Map interface.

Product Brief
Guardian Map

Pinpoint Call Location

Guardian Map integrates seamlessly with Solacom’s Guardian 9-1-1 Call Handling solution. It delivers complete geographic information system (GIS) spatial and geographic data to the desktop based on:

  • Locally hosted maps created from client-supplied data
  • Custom GIS base maps
  • Free Esri ArcGIS Online™ base maps
  • Streetmap Premium™

Solacom’s end-to-end Geographic Information System (GIS) services offer worry-free database development, standardization, and maintenance that simplify the transition to new data standards and ensure your location-based information meets new benchmarks for uniformity, accuracy, and timeliness.

Get More-Accurate Location Data for Wireless Calls

The Guardian 9-1-1 Call Handling solution includes a powerful feature that allows it to query third-party databases to access device-based location from smartphones during 9-1-1 calls. This information is then provided to call takers on the Guardian 9-1-1 Call Handling screen and is also available on the Guardian Map screen.

Currently, the Guardian 9-1-1 Call Handling solution can be configured to query the NG911 Clearinghouse from RapidSOS for device-based location data. The RapidSOS NG911 Clearinghouse provides this data for 9-1-1 wireless calls made from devices running Apple’s iOS 12 and Google’s Android. When a wireless call is received, the Guardian 9-1-1 Call Handling solution automatically queries the RapidSOS NG911 Clearinghouse for this additional information to enable call takers to pinpoint the caller’s location.

Read more about the integration of the RapidSOS Clearinghouse with the Solacom Guardian 9-1-1 Call Handling solution and Guardian Map.

And download our white paper Locating Callers Faster: Optimizing GIS Data and Mapping to Pinpoint Caller Location to learn more about how Solacom’s Guardian Map makes the most of GIS data.

White Paper
Locating Callers Faster

Manage Calls With Map-Based Control

To optimize the use of geo-location data, Guardian Map uses advanced mapping capabilities and an icon-based user interface that allow call takers to view the 3D location and status of all 9-1-1 calls at a glance. Icons on the map indicate call status and identify 9-1-1 calls as:

  • Ringing

  • Answered

  • Muted

  • On hold

  • Privacy

  • Abandoned

This advanced 3D location mapping application differentiates between answered calls, abandoned calls, and ringing calls. And for maximum flexibility, call takers can quickly interact with mapped calls using touch map navigation, as well as mouse and keyboard controls.