Regardless of how a call comes in, call takers need access to location data immediately. Solacom’s Guardian Map application captures and displays critical call location information and enables call takers to answer and manage calls directly with the Guardian Map interface.

Product Brief
Guardian Map

Pinpoint the Call

Guardian Map integrates seamlessly with Solacom’s Guardian 9-1-1 Call Handling solution. It delivers complete geographic information system (GIS) spatial and geographic data to the desktop based on:

  • Locally hosted maps created from client-supplied data
  • Custom GIS base maps
  • Free Esri ArcGIS Online™ base maps
  • Streetmap Premium™

Solacom’s end-to-end Geographic Information System (GIS) services offer worry-free database development, standardization, and maintenance that simplify the transition to new data standards and ensure your location-based information meets new benchmarks for uniformity, accuracy, and timeliness.

Manage Calls With Map-Based Control

To optimize the use of geo-location data, Guardian Map uses advanced mapping capabilities and an icon-based user interface that allow call takers to view the location and status of all 9-1-1 calls at a glance. Icons on the map indicate call status and identify 9-1-1 calls as:

  • Ringing

  • Answered

  • Muted

  • On hold

  • Privacy

  • Abandoned

This advanced mapping application differentiates between answered calls, abandoned calls, and ringing calls. And for maximum flexibility, call takers can quickly interact with mapped calls using touch map navigation, as well as mouse and keyboard controls.