Regardless of how a call comes in, call takers need access to location data immediately. Solacom’s Guardian Map application captures and displays critical call location information and enables call takers to answer and manage calls directly with the Guardian Map interface.
Guardian Map integrates seamlessly with Solacom’s Guardian 9-1-1 Call Handling solution. It delivers complete geographic information system (GIS) spatial and geographic data to the desktop based on:
The Guardian 9-1-1 Call Handling solution includes a powerful feature that allows it to query third-party databases to access device-based location from smartphones during 9-1-1 calls. This information is then provided to call takers on the Guardian 9-1-1 Call Handling screen and is also available on the Guardian Map screen.
Currently, the Guardian 9-1-1 Call Handling solution can be configured to query the NG911 Clearinghouse from RapidSOS for device-based location data. The RapidSOS NG911 Clearinghouse provides this data for 9-1-1 wireless calls made from devices running Apple’s iOS 12 and Google’s Android. When a wireless call is received, the Guardian 9-1-1 Call Handling solution automatically queries the RapidSOS NG911 Clearinghouse for this additional information to enable call takers to pinpoint the caller’s location.
Read more about the integration of the RapidSOS Clearinghouse with the Solacom Guardian 9-1-1 Call Handling solution and Guardian Map.
And download our white paper “Locating Callers Faster: Optimizing GIS Data and Mapping to Pinpoint Caller Location” to learn more about how Solacom’s Guardian Map makes the most of GIS data.
To optimize the use of geo-location data, Guardian Map uses advanced mapping capabilities and an icon-based user interface that allow call takers to view the location and status of all 9-1-1 calls at a glance. Icons on the map indicate call status and identify 9-1-1 calls as:
This advanced mapping application differentiates between answered calls, abandoned calls, and ringing calls. And for maximum flexibility, call takers can quickly interact with mapped calls using touch map navigation, as well as mouse and keyboard controls.