Get the most out of your investment in the most flexible, user-centric voice, data, and video emergency call management solution for public safety answering points (PSAPs) with Solacom’s Guardian Managed Services. With Guardian Managed Services, we ensure your Solacom Guardian 9-1-1 solution is always operating at peak performance — 24 hours a day, seven days a week, 365 days a year.
Keep your emergency call management solution always available and ready for any situation with 24/7 active remote monitoring. Unlike services that attempt to automate alarm classification, our active remote monitoring service ensures all alerts are investigated by certified Solacom technicians. All our technicians are trained to monitor the health of your emergency call management solution, analyze performance, and interpret alarms at the desktop and in the call control system. If an alarm occurs, our technicians can identify the source of the alarm, investigate root causes, and address any issues before they escalate into more serious problems.
To keep your call handling and management solution secure, our managed antivirus services maintain all factory-installed protection systems remotely and ensure the latest updates are tested and verified before they are installed. This includes:
Reduce the risk of security vulnerabilities in operating and application software, and optimize performance with Solacom’s patch management service. With our patch management service, our technicians monitor all application and operating system software, test updates and security patches offline, and apply patches and updates to fit your operating environment.
Natural and man-made disasters can have a significant impact on your ability to maintain operations. All Solacom emergency call management solutions are engineered for maximum reliability with a variety of redundancies. And our disaster recovery services provide additional peace of mind by making full copies, or snapshots, of system data and configuration details to protect your emergency call management infrastructure when disasters happen.
Our managed services include predictive analytics processes structured to help PSAPs avoid potential problems before they affect service.
By tracking and analyzing trends and patterns in hardware and software performance, our technicians can identify vulnerabilities and recommend required maintenance before a failure occurs.