Content Image

An ideal NG9-1-1 system for small PSAPs

You don’t have to choose between saving money and getting a fully featured 9-1-1 system for your 2 to 12 position public safety answering point (PSAP). The Guardian NG9-1-1 system is now available in a cost-reduced configuration and footprint that makes it ideal for smaller PSAPs.

Rock solid reliability

You get all of the functions and features of a large Guardian system, including virtually unlimited high-quality conferencing and a selection of powerful options like map-based call management, emergency notication system, Guardian Mobile, and much more.

Your system comes pre-provisioned according to your requirements to facilitate a smooth cutover and help shorten install time.

Guardian NG9-1-1 is an all Internet Protocol (IP)-based telephony system designed and built for IP-based call routing, IP-based customer premise equipment (CPE) and associated database systems, and for converging traditional voice and data into the packet-switched network while at the same time supporting legacy communication technologies.

Guardian NG9-1-1 is available in a full range of configurations from single sites to hosted and geo-diverse solutions.

All deployments can be configured as a fault tolerant system with no single point of failure.

Guardian NG9-1-1 is a complete solution for conventional and Voice over IP (VoIP) call handling, with a full complement of features.

Small PSAP Diagram

Guardian NG9-1-1 features include:

  • Redundancy and high availability ensures that calls are never missed
  • Customizable Automatic Location Information (ALI) display
  • Answer calls from your mapping program
  • Automatic ALI refresh
  • Manual ALI lookup
  • Supports an unlimited number of contacts and speed dial buttons
  • Maintains audio quality for an unlimited number of participants in a conference
  • Distinct ring tones for roles and Automatic Call Distribution (ACD) queues
  • Distinct ring tones for administrative, emergency and abandoned calls
  • PSAP status dashboard
  • ACD queue status dashboard
  • 5 ACD call types (ring all-first to answer, ring all-conference, round robin, longest idle, sequential)
  • Skills-based routing
  • ALI steering
  • ACD name displayed in phone window
  • Abandoned call replacement
  • 9-1-1 trunk transfer capability
  • Call logging
  • Radio integration