To enable collection and recording of call data, a Solacom Guardian 9-1-1 Call Handling solution can be configured with the Guardian Management Information System (MIS) for complete call logging, tracking, and reporting.
The Guardian MIS application enables ongoing, real-time collection of all voice, text, image, video, and map data and puts all of this rich event information at your fingertips. It provides easy access to all data at any time through an innovative, flexible interface. And it meets all i3 specifications and standards.
The Guardian MIS application simplifies logging and tracking of voice, text, image, video, and map information and the administrative processes required to generate reports. The innovative, flexible call-logging interface enables efficient gathering, viewing, and distributing of a greater variety of data quickly and easily to improve operations and meet compliance requirements.
Once data is logged into the system, you have all the rich event data you need to generate a variety of reports. Guardian MIS supports standalone queries, as well as ad hoc and custom reports.
To simplify the reporting process, Guardian MIS is delivered fully loaded with a library of 25 default report templates that can be used as structured or modified to generate custom reports.
Based on assigned permissions, users, supervisors, and system maintenance personnel can pull specific data into a report and customize the presentation of the data as needed using filters, checkboxes, buttons, and custom fields. This makes it easier to generate custom reports for specific workstations, days, weeks, or months and present them for analysis.