To ensure your public safety answering point (PSAP) is ready to manage every call, you need an integrated solution engineered to streamline the call handling process, from the underlying call control technology to the user interface at the desktop.
Solacom’s Guardian 9-1-1 Call Handling solution is the most flexible, user-centric voice, data, and video emergency call management solution for PSAPs. It is engineered to streamline 9-1-1 call handling and processing, enable more efficient collection of critical information, and speed delivery of that information to first-response teams in any situation.
At the desktop, the user-centric, customizable Guardian 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:
Behind the desktop, the Guardian 9-1-1 Call Handling solution leverages the full power of Solacom’s innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.
To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including:
For maximum flexibility, the complete Guardian 9-1-1 Call Handling solution integrates easily with all legacy and IP-based equipment and database systems, including:
Our Guardian 9-1-1 Call Handling solution leverages the latest voice, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.
Unlike other offerings that have been modified for next-generation applications, the Guardian 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.
In addition to standard call handling and management, every Guardian 9-1-1 Call Handling solution is engineered to support today’s and tomorrow’s emergency call management requirements. Text-to-911 and text-from-911 capabilities can be added with Guardian Text, an integrated, full-featured SMS function available when you need it.
The Guardian 9-1-1 Call Handling solution is also optimized for situations in which you need mobility at a moment’s notice. Solacom Guardian Mobile enables full-featured 9-1-1 call management from any location with a high-speed internet connection. With Guardian Mobile, you can establish critical 9-1-1 services on the move using a backup location, such as a mobile command center, and continue to manage emergency calls.