Build the Right Solution

Solacom offers the most flexible, user-centric voice, data, and video emergency call management solutions for public safety answering points (PSAPs).

Unlike other offerings that are modified for public safety, Solacom’s Guardian 9-1-1 Solution is engineered and purpose-built to provide PSAPs with complete call control. It is customized to fit your unique PSAP environment. And it enables your team to manage any emergency call, from any device, at any time, from anywhere, and in any format — voice, data, and video.

Our complete, customizable Guardian 9-1-1 solution offers all the elements you need to:

  • Optimize call handling
  • Integrate text-to-911 and text-from-911
  • Locate and map all 9-1-1 calls
  • Capture and record call information
  • Simplify operations

With a Solacom Guardian 9-1-1 Solution you can:

  • Enhance current infrastructures
  • Begin the migration to Next Generation 9-1-1
  • Lay the foundation for full interoperability and information sharing with other PSAPs in the next community and across the country

Fit the Solution to Your Needs

The Guardian 9-1-1 Solution is designed to provide the ultimate flexibility for any PSAP — from two-position PSAPs to complex multi-position environments.

You choose the hardware, software, features, and functions you need, when you need them. New functionality, additional features, and more Guardian positions can be added easily and integrated as needed.

Plan for Today and Tomorrow

Regardless of the configuration, your Guardian 9-1-1 solution is engineered to support current and emerging industry standards (NENA i3, ATIS, FCC, etc.) and is compatible with previously installed, standards-based emergency response platforms. This gives your PSAP next-generation capability today and a simple, evolutionary path to advanced functionality and future enhancements without replacing the underlying infrastructure.

Reduce the Cost of Ownership

Our purpose-built, standards-compliant Guardian 9-1-1 solution enables cost-efficient call handling and management.


Price/Performance

A Solacom Guardian 9-1-1 Solution offers the ideal balance between price and performance. With Guardian, you get the broadest possible range of options so you can configure your call handling and management process the way you want it. This means you get the solution you really need from day one, rather than paying for features and functions you won’t need for years.


Technology Upgrades

Guardian solutions are designed to provide flexibility for today and tomorrow. Compatibility and cost-effective technology upgrade paths are built in. After deployment, you can add the features, functions, and performance you need to meet new operational and regulatory requirements when you need them — quickly and cost effectively.


Long-Term Support

Of course, technology will change over time. Solacom’s dedicated team of engineers, sales professionals, and support personnel provide long-term support you can rely on. Our team has worked with customers worldwide to adapt deployed solutions to new technologies for more than 30 years. And our low employee turnover means you will continue to work with a team that understands your PSAP environment and can help you meet new requirements as standards and technologies evolve.

By enabling backward and forward compatibility, an evolutionary path to new technology, simple customization, and eliminating the need to replace legacy equipment, a Solacom Guardian 9-1-1 Solution delivers a low total cost of ownership over the full life of the solution.

Streamline Your Move to an ESInet

For PSAPs that are ready to make the move to an ESInet, the Solacom Guardian 9-1-1 Solution enables an easy transition with the Guardian Emergency Services Routing Proxy (ESRP).

The ESRP is a new-generation selective router that enables PSAP networks to accurately route all 9-1-1 calls regardless of the network access used by the caller. It bridges the gap between conventional PSTN networks and the latest VoIP/VoIM network technologies. And it is designed to meet NENA i3 specifications.


Guardian 9-1-1 Call Handling

Guardian 9-1-1 Call Handling

Get everything you need to manage any emergency call in one integrated solution — from the underlying call control technology to the user interface at the desktop.

Learn more


Guardian Text

Guardian Text

Integrate full-featured text-to-911 and text-from-911 capabilities into your call control system and at the desktop.

Learn more


Guardian Map

Guardian Map

Capture and display critical call location information, answer and manage calls on screen, and view the location and status of all 9-1-1 calls with a complete mapping application.

Learn more


Guardian Managed Information System (MIS)

Guardian Managed Information System (MIS)

Collect critical data in real time and generate a variety of administrative reports with a complete call logging, tracking, and reporting application.

Learn more


Guardian Managed Services

Guardian Managed Services

Get worry-free 9-1-1 call handling operations and ensure your 9-1-1 infrastructure is always operating at peak performance — 24 hours a day, seven days a week, 365 days a year.

Learn more


Dedicated Support

Dedicated Support

Work with a dedicated and experienced team that is with you every step of the way, from solution design through to procurement, deployment, training, and post-sales service.

Learn more