Benefits of Migrating to NG9-1-1 Highlighted at NENA 2018 Conference & Expo

PSAPs advise making the move to an IP-based system now to take advantage of flexible routing, text-to-911 integration, and location-based call transfer

NASHVILLE, Tenn., June 21, 2018 — Public safety industry experts from Solacom, a leader in Next Generation 9-1-1 (NG9-1-1) emergency call handling and management systems, and representatives from public safety answering points (PSAPs) from across the country say migrating to NG9-1-1 will lead to operational benefits and increased efficiencies.

These insights from NG9-1-1 deployments were presented at the NENA 2018 Conference & Expo, which took place June 16-21 at the Music City Center in Nashville, Tennessee.

“While many PSAPs across the country are still struggling to decide whether to make the move to an IP-based call handling system, the antiquated legacy equipment these 9-1-1 centers run on can’t keep up with today’s calling habits and can’t benefit from the advanced features only an NG9-1-1 system can deliver,” says Tony Parrott, Solacom’s vice president of sales.

“The PSAPs that Solacom has equipped say migrating to NG9-1-1 has made their operation a real PSAP of the future.”

Parrott was moderating the NENA 2018 panel, “NG9-1-1 Benefits: Real-World Examples From PSAPs,” where PSAP representatives from Kentucky, Maine, and Texas shared examples of how their successful NG9-1-1 implementations have led to operational benefits and improved call handling. Flexible routing, text-to-911, i3 logging, and easy access to new releases were just some examples. PSAPs in each of these states overcame the cost hurdle by either going statewide or sharing a hosted network.

The operational value of NG9-1-1 geo-enabled selective transfer capabilities was highlighted by the Maine PSAP and Ray Vilis, Solacom’s vice president of strategic initiatives, who presented during the NENA 2018 panel, “NG9-1-1 in Maine & the Value of Geo-Enabled Call Transfers.”

To learn more about successful NG9-1-1 call handling and management system implementations in Maine, Kentucky, and other locations across the country, visit Solacom’s resource library and download the case studies:

About Solacom

Solacom 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, Solacom Guardian 9-1-1 solutions support thousands of agencies affecting millions of lives annually. From dense urban environments to statewide deployments, Solacom solutions are trusted to streamline 9-1-1 call handling and management processes and enable more efficient collection of critical information in emergency situations. For more information, visit: