City of Phoenix and Maricopa Region Replace Legacy 9-1-1 Equipment With Advanced, IP-Based Solacom Solution

One of the largest metropolitan areas in the United States is now ready for NG9-1-1

PHOENIX, Ariz., February 6, 2018 — Arizona’s most populous county is replacing its discontinued legacy 9-1-1 equipment with a state-of-the-art, IP-based routing solution from Solacom. Solacom’s advanced IP-based platform will allow Maricopa Region 9-1-1 to further enhance its wireless call processing and prepare its 26 Public Safety Answering Points (PSAPs) for NG9-1-1.

Maricopa Region 9-1-1 provides emergency 9-1-1 service to over four million people in all of Maricopa County, including Phoenix — the country’s fifth largest city — and Apache Junction in neighboring Pinal County. It handles 70 percent of all 9-1-1 calls in the whole state.

Solacom will equip PSAP networking centers in the Phoenix area with advanced, standards-based, i3-ready selective routers, that will provide Maricopa Region 9-1-1’s 26 PSAPs with the advanced routing and interoperability needed for NG9-1-1. The routers will also allow Maricopa Region 9-1-1 to maintain complete control of its regional emergency call management network.

“Solacom understood our region and what our vision is for next-gen 9-1-1, and its product met those needs. They really understood what direction we wanted to move in,” says Liz Graeber, 9-1-1 administrator for Maricopa Region, which oversees the 9-1-1 system.

“There were other NG9-1-1 solutions out there, but Solacom worked with us to provide a solution that allows us to remain independent. Solacom has been a really good partner. Solacom recognized our uniqueness, built up trust, and helped us to go down the right path.”

The region has managed its own closed 9-1-1 network since 2003, after its technical team was approved by the state 9-1-1 office to provide its own maintenance and selective routing for wireless 9-1-1 calls.

“The Solacom team is very excited about this project,” says Tony Parrott, Solacom’s vice president of sales. “Maricopa County is a unique, self-maintained network. Replacing its old system provides a framework for IP-capable functionality without having to be dependent on a carrier or network provider. This puts them on a path to where they want to be.”

This solution comes with five years of support, so the region never has to pay for an upgrade or a repair.

About Solacom

Solacom 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, Solacom Guardian 9-1-1 solutions support thousands of agencies affecting millions of lives annually. From dense urban environments to statewide deployments, Solacom solutions are trusted to streamline 9-1-1 call handling and management processes and enable more efficient collection of critical information in emergency situations. For more information, visit:

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