Solacom provides the most flexible, user-centric voice, data, and video emergency call management solutions for public safety answering points (PSAPs).

Solacom Guardian 9-1-1 solutions:

  • Provide PSAPs with complete control over call handling and management processes
  • Support all current and emerging standards
  • Enable a simple, evolutionary path to next-generation emergency call management requirements
All our solutions are engineered and purpose-built to provide complete call management and control for any emergency call, from any device, at any time, from anywhere, and in any format — voice, data, and video. With a Guardian 9-1-1 solution, PSAPs can:

  • Streamline call handling and management processes
  • Enable more efficient collection of critical information
  • Speed delivery of critical information to first-response teams in any situation

Engineered to Fit Your Needs

Solacom Guardian 9-1-1 solutions are built on a partnership approach that is focused on customer satisfaction.

Our custom solutions are specifically designed to meet the unique needs of each PSAP at all stages of the process — from initial design through procurement, deployment, and ongoing support.

Built on a History of Innovation

At Solacom, public safety communications management is not a sideline, it’s our single focus. Our Guardian 9-1-1 solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety.

Our dedicated team of hardware and software engineers has been deeply involved in the development and ratification of today’s industry standards and has delivered numerous industry firsts, including:

  • First Geospatial Router in operation (pre-NENA specification) — 2007 for enterprise 9-1-1 traffic
  • First demonstration of USDOT proof of concept at NENA 2009
  • First national deployment that replaced DMS-100 tandems for 9-1-1 selective routing
  • First national deployment using direct IP connectivity from a Local Exchange Carrier (LEC) — Kentucky
  • First fully IP-hosted customer premise equipment (CPE) ESInet — Indiana
  • First NENA-certified NG9-1-1 — Illinois
  • First statewide NG9-1-1 system — Maine

Today, we continue to work with industry associations and working groups to define and deliver tomorrow’s standards for effective and efficient emergency call management.